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Showing posts from August, 2023

Article 08- Impact of Training on Employee Performance

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  Introduction Training is a critical investment for organizations of all sizes. It can help employees develop the knowledge, skills, and abilities they need to do their professions more effectively. This can lead to improved productivity, quality, customer service, and safety. The impact of training on employee performance has been the subject of much research. Studies have shown that training can have a positive impact on a variety of performance measures. According Jerry, (2019) organizations can reap the rewards of providing training for their employees because well-trained workers help increase productivity and profits. Investing in employee training should improve worker retention rates, customer satisfaction and creativity for new product ideas. Effective training saves labor by reducing time spent on problem-solving and saves money in the long run by producing a better workforce.   Furthermore, Bassam (2015) explains that t raining has become one of the necessary f...

Article 07 – Importance of soft skills training in customer service

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  Introduction Soft skills are the interpersonal and intrapersonal skills that allow us to interact effectively and harmoniously with others. They are essential for success in any workplace, but they are exclusively important in the airline industry. Furthermore, aviation is a highly specialized industry that demands technical expertise and precision. However, technical skills alone are not enough to ensure success in this field. Soft skills also play a critical role in the aviation industry. (gmraviationacademy.org) Soft skills training can help airline employees develop these skills and improve their performance. There are many different ways to provide soft skills training, including classroom training, online training, and on-the-job training. The airline industry is a fast-paced and demanding environment, so it is important for employees to have the soft skills they need to succeed. Soft skills training can help airline employees develop these skills and improve their p...

Article 06 – Kolb’s Learning Style and Experiential Learning Theory

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  Introduction David A. Kolb created the Experiential Learning Theory (ELT), also known as Kolb's model, and published it in 1984. Kolb explained that through the use of experiential learning theory, it is possible to evaluate a person's abilities and job requirements in the same language and determine how closely they match. Kolb's experiential learning theory operates on two levels: a four-stage Kolb’s learning cycle and four different Kolb learning styles. In Kolb's theory, experience, perception, cognition, and behavior are all considered holistically. In 1984, David Kolb released his model of learning styles, from which he derived his Kolb learning style inventory. The internal cognitive processes of the learner are the main focus of Kolb's theory. According to Kolb, learning entails acquiring abstract concepts that can be flexibly applied in a variety of situations. According to Kolb's theory, new experiences serve as the catalyst for the creation of...